Now That’s Customer Service

I would like to introduce you to Josh, a member of RDU’s emergency services team. Several months ago, Josh was at Terminal 2 on a medical call. As he was putting his equipment away, he saw two elderly women who were struggling to get their suitcases out of their car and into the terminal. RecognizingRead More

Free Wi-Fi at RDU- How Listening Enabled Change

My job involves talking about RDU on social media. While I post about things happening at the airport, I also spend a lot of time “listening” to what our customers are saying. I see when you tag RDU in a post or talk about your experience here. I also know when you’re wanting more fromRead More

Meet Airport Authority Leaders on RDU.com

Earlier this week, we launched the latest version of our website, rdu.com. Our marketing communications team has worked for more than a year to incorporate comments from our customers and from employees who interact with passengers the most. The result is a more dynamic, interactive website.

Honoring Our Armed Forces

Yesterday, like many Tuesdays, Terminal 2 was filled with men and women in uniform traveling to fulfill their orders as members of the U.S. Armed Forces. With several major military bases nearby, this is a common sight at RDU.  And, RDU is honored to serve them.

Now Flying At Cruising Altitude: Welcome to the RDU Blog

One of the best parts about flying is reaching cruising altitude. From high above, you’re guaranteed sweeping views of landscape around you, an ever-changing opportunity for visual exploration as you travel to your destination. You can look down and study specific details of life below, look out and see the vast sky ahead or focusRead More