One of my favorite times to walk through the terminals is late in the afternoon on the first Friday of each month. If you’ve ever been at Raleigh-Durham International Airport then, you might have heard, among the sounds of boarding announcements and planes taking off, music filling the terminals.
Category: Blog
Terminal 1 Modernization Project Is In Full Swing
This morning, while taking construction photos in Terminal 1 for our updates on Facebook, I was struck by how much the building has changed in only 11 weeks. Even though I walk through it every week, today I found myself having a hard time finding familiar reference points.
Now That’s Customer Service
I would like to introduce you to Josh, a member of RDU’s emergency services team. Several months ago, Josh was at Terminal 2 on a medical call. As he was putting his equipment away, he saw two elderly women who were struggling to get their suitcases out of their car and into the terminal. RecognizingRead More
Free Wi-Fi at RDU- How Listening Enabled Change
My job involves talking about RDU on social media. While I post about things happening at the airport, I also spend a lot of time “listening” to what our customers are saying. I see when you tag RDU in a post or talk about your experience here. I also know when you’re wanting more fromRead More
Meet Airport Authority Leaders on RDU.com
Earlier this week, we launched the latest version of our website, rdu.com. Our marketing communications team has worked for more than a year to incorporate comments from our customers and from employees who interact with passengers the most. The result is a more dynamic, interactive website.



