Exemplifying Customer Service: RDU’s 2012 Employee of the Year

I work with a fantastic team of people here at the Raleigh-Durham Airport Authority and am continually amazed by how hard they work to make RDU a world-class airport. Each year, RDU employees recognize the hard work of our colleagues by nominating their co-workers for our annual Employee of the Year award. This peer-nominated, peer-selectedRead More

Flat Growth: The New Normal

At today’s Airport Authority board meeting, I shared our passenger numbers for 2012. The number of travelers passing through RDU rose just under one percent. Several years ago, this may have been surprising, particularly in our region, but today, flat growth is the new normal.

If Winter Shows Up, We’ll Be Ready

Last weekend, the thermometer hit 70. But, the calendar on the wall above my monitor still says January and that means winter is here for quite a few more weeks. While I’m personally not complaining that winter hasn’t decided to show up in full force this season, you can rest assured that if winter weatherRead More

Lots of New Air Service, So What’s Next?

In the past few weeks, the air service announcements have been rolling into the airport. It’s not often that we get so many great additions to our flight schedule in such a short period of time. Now, the natural question to ask is what’s next.