This happens when the device is connected to the WiFi signal but the customer hasn’t accepted the complimentary session yet. You should automatically be prompted to connect once you click on the “RDU Free WiFi” SSID. If this does not happen, open a browser and go to any website, such as www.rdu.com. If the device is online, the site will load. Otherwise, the landing page will appear. Read and accept the Terms and Conditions and click “Connect” to complete the connection process.