Global Entry: Partnering For Business

Did you know that more than 55,000 passengers pass through Passport Control at Raleigh-Durham International Airport each year?  For many of those travelers entering the United States here, the U.S. Customs and Border Protection facility is familiar territory. 

Music Series Strikes A Chord With Our Passengers

One of my favorite times to walk through the terminals is late in the afternoon on the first Friday of each month. If you’ve ever been at Raleigh-Durham International Airport then, you might have heard, among the sounds of boarding announcements and planes taking off, music filling the terminals. 

Terminal 1 Modernization Project Is In Full Swing

This morning, while taking construction photos in Terminal 1 for our updates on Facebook, I was struck by how much the building has changed in only 11 weeks. Even though I walk through it every week, today I found myself having a hard time finding familiar reference points. 

Now That’s Customer Service

I would like to introduce you to Josh, a member of RDU’s emergency services team. Several months ago, Josh was at Terminal 2 on a medical call. As he was putting his equipment away, he saw two elderly women who were struggling to get their suitcases out of their car and into the terminal. RecognizingRead More

Free Wi-Fi at RDU- How Listening Enabled Change

My job involves talking about RDU on social media. While I post about things happening at the airport, I also spend a lot of time “listening” to what our customers are saying. I see when you tag RDU in a post or talk about your experience here. I also know when you’re wanting more fromRead More