Terminal 1 Modernization Project to Enhance the Customer Experience

  RDU Airport, NC – Crews at Raleigh-Durham International Airport are in the last year of work on the modernized Terminal 1. The airport is renovating the decades old terminal. When completed, it will feature more natural lighting, new security checkpoint and new shops and restaurants, including the country’s first ACC American Café. Major elementsRead More

Volunteers Expand Our Customer Service Reach

As the Airport Authority’s Customer Relations Manager, taking exceptional care of our customers is constantly on my mind. I would love for us to have enough staff to individually greet and care for every person who walks into the terminal or arrives at the gate. 

Mike’s Visit to UNC-TV: T1, Music and Cookie Monster

Recently, Mitchell Lewis invited our airport director, Mike Landguth, to join him on set for WUNC-TV’s NC Now and I was able to tag along.  During the extended interview, Mike answered questions about his career, new air service and, yes, the future of the Big Blue Box, also known as Terminal 1.

Two Stories, One Commitment: Unparalleled Customer Service

From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver world-class airport services, facilities and unparalleled customer service. 

Pulling For The Community

This past weekend, hundreds of people from throughout the region converged on the cargo facility here at RDU to pull for the community. Literally. For many years now, the Airport Authority has been proud to be one of the sponsors of the Special Olympics North Carolina’s annual Plane Pull.