Today’s News & Observer features a front page story on RDU’s wellness program. While the article points out that the Airport Authority undertook the program to help slow rising healthcare costs, my favorite part of the article is the focus on the people.

Today RDU Cruising Altitude turns one year old. Nearly 100 blogs later, we’re taking a look at the great journey we’ve been on this past year sharing about Raleigh-Durham International Airport, our region and the aviation industry. 

At RDU, being an airport known for unparalleled customer service is our mission. How do we accomplish this? One of the most important ways is for us to listen to what you have to say about RDU. We enjoy listening to what you have to say and responding to you to improve your experience. 

Good morning! I’m posting today from deep in the heart of Texas, where I’m attending the American Association of Airport Executives’ Third Annual Social Media Summit. This is an annual event that brings together my colleagues from airports across the U.S. and Canada to discuss how we communicate with you. 

A few weeks ago, we posted a time lapse of the ticketing lobby inside Terminal 1. The response was so strong that we’ve decided to make this a regular feature. Today’s time-lapse video is of the security checkpoint. This is an area of the terminal that has seen a dramatic change.