RDU Named Top Ten Airport for Passenger Satisfaction

J.D. Power has ranked RDU 9th among large airports in its 2020 North America Airport Satisfaction Study. This is the second year in a row RDU has ranked among J.D. Power’s Top Ten. The study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors in order of importance:

  • Terminal facilities
  • Airport arrival/departure
  • Baggage claim
  • Security check
  • Check-in/baggage check
  • Food, beverage and retail

The overall customer satisfaction score this year for North American airports set a record high, driven by significant improvements in satisfaction with the check-in and in the food, beverage and retail factors. Passengers also have provided airport terminals with high marks for cleanliness, less crowding and lower noise levels. The study was based on more than 26,000 traveler surveys completed from August 2019 through July 2020.

Since the global health crisis began, RDU has enhanced its cleaning and disinfecting practices, installed plexiglass barriers between guests and employees, added signs, seat covers, and floor decals to encourage social distancing and put a mask requirement in place.

As RDU responds to changing industry dynamics, keeping guests safe and healthy while providing a world-class airport experience remains our top priority.

J.D  Power considers large airports as those with 10 to 32.9 million travelers per year. A record 14.2 million passengers traveled through RDU in 2019. RDU expects around five million people to fly through the airport in 2020 due to government travel restrictions and weakened demand.

You can learn more about what RDU is doing to protect the health and safety of passengers at https://www.rdu.com/fly-confident-fly-rdu/.