RDU was ranked one of the top five large airports for customer satisfaction in the latest J.D. Power North America Airport Satisfaction Study. The airport was named fourth in 2022, its second consecutive year in the top five and fourth consecutive year in the top 10.
“We are honored travelers consider RDU one of the best airports in North America,” said Michael Landguth, president and CEO of the Raleigh-Durham Airport Authority. “As the airport recovers, we remain committed to providing world-class service with new and innovative offerings that make travel even more convenient and enjoyable.”
The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. J.D. Power considers large airports those with 10 to 32.9 million travelers per year.
Read the J.D. Power press release here.