RDU Named Top 3 Large Airport For Customer Satisfaction

RDU Moves Up to #3 on J.D. Power List from #9 Last Year

RDU is ranked third among large North American airports for Customer Satisfaction in a new study from J.D. Power. RDU was ranked ninth in the same study last year.

“We pride ourselves on providing RDU guests with a world-class customer experience and we are honored to be recognized as one of the best airports in North America for traveler satisfaction,” said Michael Landugth, president & CEO of the Raleigh-Durham Airport Authority. “Protecting the health and safety of our passengers and delivering outstanding customer service remain our top priorities as we continue to welcome people back to air travel.”

The survey looked at six factors: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check and food, beverage and retail. The Top Five Airports in J.D. Power’s 2021 North America Airport Satisfaction Study are:

  1. Louis Armstrong New Orleans International Airport (MSY)
  2. Tampa International Airport (TPA)
  3. Raleigh-Durham International Airport (RDU)
  4. Dallas Love Field (DAL)
  5. Salt Lake City International Airport (SLC)

Airports in Nashville (BNA), Austin (AUS), San Diego (SAN), San Antonio (SAT) and Washington, D.C. (IAD) rounded out the Top Ten. You can learn more about the study on J.D. Power’s website.