Cars exiting terminal parking

ParkRDU Frequently Asked Questions

Here are answers to some of the most frequently asked questions about parking at RDU. For a longer list of frequently asked questions regarding ParkRDU and online booking, download our ParkRDU FAQ document. For answers to other questions about RDU, visit our main Frequently Asked Questions page.

What is ParkRDU?

ParkRDU is the parking program at Raleigh-Durham International Airport. Our facilities provide you with easy, convenient parking options depending on the experience you want. Learn more.

What are ParkRDU Premier, ParkRDU Central and ParkRDU Economy?

  • ParkRDU Premier features 1,000 parking spaces on the first level of the parking garage, for those wanting the ultimate ease and convenience.
  • ParkRDU Central features more than 10,000 spaces within walking distance of the terminals and replaces what was known as hourly and daily parking.
  • ParkRDU Economy is the new name for RDU’s Park and Ride Lots. These on-airport lots feature covered shelters, convenient shuttles and every day savings.

What are the rates?

  • ParkRDU Premier (located on the first level of the garage between the terminals) is $3/hour for the first four hours with a daily maximum rate of $18.
  • ParkRDU Central (main garage between the terminals, with the exception of the Premier area) is $2/hour for the first four hours with a daily maximum rate of $14.
  • ParkRDU Economy 3 (formerly Park and Ride 3, Purple) is $1/hour for the first four hours with a daily maximum rate of $7.
  • ParkRDU Economy 4 (formerly Park and Ride 4, Orange is $1/hour for the first four hours with a daily maximum rate of $6.

How have the rates changed?

Some rates are higher, some are lower and some will stay the same. Gate entry rates are reviewed once a year (in the Spring). Online rates will never be higher than the gate entry rate.

Below is a side-by-side comparison of our rate changes:

ParkRDU Premier Area

Former Terminal 1 Hourly Section

ParkRDU Premier

Gate Entry Rate

Online Booking

(Begins late Spring)

$1/Hour, up to 6 hours

$24/Day

$3/Hour, up to 4 hours

$18/Day

$3/Hour, up to 4 hours

$15/Day

Former Daily Section

ParkRDU Premier

Gate Entry Rate

Online Booking

(Begins late Spring)

$2/Hour, up to 6 hours

$12/Day

$3/Hour, up to 4 hours

$18/Day

$3/Hour, up to 4 hours

$15/Day

 

ParkRDU Central Area

Daily

ParkRDU Central

Gate Entry Rate

Online Booking

(Begins late Spring)

$2/Hour, up to 6 hours

$12/Day

$2/Hour, up to 4 hours

$14/Day

$2/Hour, up to 4 hours

$12/Day

Former Terminal 2 Hourly

ParkRDU Central

Gate Entry Rate

Online Booking

(Begins late Spring)

$1/Hour, up to 6 hours

$24/Day

$2/Hour, up to 4 hours

$14/Day

$2/Hour, up to 4 hours

$12/Day

 

ParkRDU Economy 3 Area

Former Park & Ride 3 (Purple)

ParkRDU Economy 3

Gate Entry Rate

Online Booking

(Begins late Spring)

No Hourly Rate*

$6 per entry

$1/Hour, up to 4 hours

$7/Day

Book 7 days of parking for the price of 6.

 

ParkRDU Economy 4 Area

Former Park & Ride 4 (Orange)

ParkRDU Economy 4

Gate Entry Rate

Online Booking

(Begins late Spring)

No Hourly Rate*

$6/Day

$1/Hour, up to 4 hours

$6/Day

Buy 6 days, receive the 7th day free.

*Hourly rates were not available before March 2016.

What should I do if the parking areas near the terminals are full?

When ParkRDU Premier and ParkRDU Central fill, use ParkRDU Economy 3 or ParkRDU Economy 4. Beginning in late Spring, you can book parking in advance at parkrdu.com and guarantee parking lot entry.

Do you have long-term and short-term parking?

RDU offers hourly (short-term) and daily (long-term) rates in each of our parking lots:

  • ParkRDU Premier is located on the first covered level of the parking garage between Terminals 1 and 2. It offers the closest covered spaces to the terminals with the easiest entrance and exit paths.
  • ParkRDU Central is the majority of the 10,000+ space parking garage between Terminals 1 and 2. It offers covered and uncovered spaces within a short walking distance of the terminals.

ParkRDU Economy comprises two parking lots located near major airport entrances. Access the terminals from these lots via a short, free shuttle ride.

What happened to hourly parking?

Hourly parking still exists and is available as an option in all of our parking locations. In fact, all of our lots charge customers an hourly rate for the first 4 hours before changing over to the daily rate.

Do you have a cell phone lot?

Yes, our complimentary cell phone lot is located just a short distance from the terminals. It is located across from Advantage Rent-a-Car. Access by following “Rental Car Return” signs upon arriving at the airport.

How can I appeal a parking ticket?

You can appeal a parking ticket received at Raleigh-Durham International Airport. This appeal form does not apply to moving violations received by RDU Police.

Why is parking changing?

We are changing our parking program in anticipation of continued growth to our airport and region. ParkRDU provides a world-class airport experience for our customers. The new parking experience allows customers to book online, save and ensure they have a place to park upon arrival.

How do I book online?

Online booking begins in late Spring 2016. Simply visit parkrdu.com on a desktop or mobile device to easily book parking. Booking online guarantees lot entry and offers the lowest parking rates.

On parkrdu.com, select an approximate arrival time to guarantee a spot. During the booking process, you will receive a QR code via e-mail. Use the code to enter and exit the lot. The QR code can be used on your mobile device or printed out. 

Customers can set up reminders about their parking reservations and can cancel up to 24 hours ahead without penalty.

Who do I contact if I am mischarged?

Call RDU Parking at (919) 840-2140.

Can I cancel my reservation?

Yes, customers can cancel parking reservations up to 24 hours ahead without penalty. We do encourage customers to purchase Cancellation Protection for a small fee. With Cancellation Protection, a booking can be amended or modified at any time without penalty. Without cancellation protection, customers will be charged in full for the booking if cancelled later than 24 hours before the booking starts.

In the event of a flight cancellation or delay at the beginning of a booking period that affects departure, customers may contact rduparking@rdu.com and the Airport Authority will modify the original booking with no penalty.

What if I have trouble with the online booking system?

Please repeat the process from the beginning and ensure the system isn’t prompting you with any errors. If you are still unable to book online after repeating the process, please email rduparking@rdu.com for more information or assistance with online booking.

What if I have trouble entering or exiting the parking facility after booking online?

RDU has a 24-hour support system in place to address any glitches and keep you moving throughout our facilities. If you have an issue entering or exiting a parking facility, we have customer service representatives standing by to respond to intercom calls 24 hours a day, seven days a week.

We have also hired additional staff to improve customer service. This helps ensure that even during times of high traveler volume, it’s easy for customers to get in and out of our parking facilities and on to their next destination.

I noticed damage to my car in an airport parking lot. Is the airport responsible?

Unfortunately, the airport is not responsible for damage to vehicles upon entering airport lots.