Employee Parking Frequently Asked Questions
General Employee Parking Questions
How do I enter / exit the lot?
Approach the reader and simply wave your RDU Badge or access card within 3 inches of the front of the gray reader box. The reader box will beep, and the gate will open. To exit, repeat the process. If the gate does not open, press the assistance button. Do not tailgate someone through the gate. Your badge / card will not work when you return.
Can I share my parking access card / RDU badge?
No. Access to employee parking is solely for the employee noted on the approved application. Spouse, friends or other family members or employees are not authorized members of this program and are not permitted to use the access media at any time.
What time does the shuttle service begin?
Free shuttle service operates 24 hours a day 7 days per week, to and from the car park. The frequency will vary based on activity levels however the schedule is typically every twenty (20) minutes.
Are handicapped parking spaces available in the employee car parks?
Yes, they are located near the shuttle stations or walkways. In addition, all shuttle buses are equipped with approved chair lifts.
What is the Hang Tag for?
The proper hang tag for the car park assigned must be displayed in your rearview mirror with the number visible. The hangtag verifies the vehicles validity to be parked in that facility. Failure to display your hangtag may result in possible towing of the vehicle at the owner’s expense. The hang tag colors, and corresponding lot assignments are listed below:
Orange – Employee Economy Parking
Blue – General Aviation Employee Parking
Yellow – Employee Terminal Parking
Can I park anywhere in the lot?
Parking is only permitted in designated, marked parking spaces. Do not park in the islands, grass, or block traffic lanes. Violators will be subject to a fine and/or possibly be towed at the owner’s expense.
Is there a vehicle size limit in the employee lots?
Large recreational vehicles, trailers or boats that occupy more than one space are not permitted in the employee lots. Any vehicle, regardless of size that is used for camping, housing or other shelters while parked in the employee lots are expressly prohibited.
How do I update my Information?
It is the responsibility of the employee to update their profile information. This can be done by visiting the Employee Parking Request Form.
What is the maximum number of consecutive days I can leave my vehicle in the lot?
30 days. After 30 days, it will be considered abandoned and possibly towed at the owner’s expense.
Am I permitted to use the employee parking for personal travel?
No. Parking is only permitted for work related functions for the employee registered to that account.
How do I upload my driver’s license and company id?
You can either upload a scanned PDF file or take a picture of both your driver’s license and company id together then upload them.
Based Employee Parking Questions
How do I get the card/badge to enter the lot?
See your company parking administrator.
What should I do if I lose my access card or hang tag?
You can request a replacement parking access card or hang tag by visiting Employee Parking Request Form and completing the based employee update process and selecting a replacement card, hang tag or both. You will be required to pay all applicable fees prior to receiving the new media.
Where is Park Express Located?
1725 West International Drive, Morrisville, NC 27560. The entrance is located across from the General aviation terminal. You must stay to your left just as you pass the terminal.
Where is the Terminal 1 & 2 Employee car parks located?
1976 West International Dr., Morrisville, NC 27560. The entrances are just past Terminal 1 as soon as you make the right turn onto W. International Drive.
Where is the Park Economy employee car park located?
The car park is located on 1020 National Guard Drive, Morrisville, NC 27560.
Non-Based Employee Parking Questions
Where is the employee car park located?
The lot is located at 1020 National Guard Drive, Morrisville, NC 27560 in Park Economy 3.
Parking Rates and Other Fees:
- Rates
- Employee Garage – $340/month
- Employee Economy – $28/month
- Activation Fee (non-refundable) $25
- Lost/Damaged Card $25
- Lost/Damaged Hang Tag $5
- Declined credit card will result in an automatic block of access into lot until all charges are paid in full
How do I obtain a receipt?
Receipts are automatically generated and will be emailed each month following payment.
What information is required?
A copy of the applicant’s valid driver’s license and valid company ID, credit card and email address.
What should I do if I lose my access card or hang tag?
You can request a replacement parking access card or hang tag by visiting the Employee Parking Request Form and completing the non-based employee update process and selecting a replacement card, hang tag or both.
If I temporarily leave the program, can I keep my card and hang tag?
No. Program members must continue to meet all program requirements to remain active in the program. Access cards and hangtags must be returned upon separating from your company, or when any of the program requirements are no longer being met. If the card and hang tag are not returned within 15 business days, a fee of $25 for the card and $5 for the hang tag will be charged to your credit card.
If I move out of the area, take a leave of absence, or resign from the program, can I get a refund?
Once payment is made there are no refunds.
How do I cancel my membership?
To cancel membership, you must email rduparking@rdu.com immediately and return parking card and hang tag within 15 days to avoid additional charges.
What method of payments are accepted?
Acceptable methods of payment include American Express, Visa, MasterCard, and Discover. We no longer accept cash or checks for the non-Based program.
Do I need to reapply for the program each year?
Yes, it is the responsibility of the parking account holder to submit a valid company ID and driver’s license by February 1st of each year for continued participation. This can be accomplished by visiting the Employee Parking Request Form.