Nondiscrimination and Accessibility Commitment
WHEELCHAIRS AND SPECIAL NEEDS ASSISTANCE
Airlines: Please notify your airline in advance of your trip to arrange for wheelchair services, passenger loading lifts, personal assistance throughout a connection, or escort assistance for minors.
TSA Cares: For questions about screening procedures or for additional assistance during the security screening process for travelers with disabilities, medical conditions and other special circumstances, contact the TSA Cares helpline at least 72 hours prior to traveling. You may call (855) 787-2227 (Monday – Friday) or email TSA-ContactCenter@dhs.gov.
TITLE VI NON-DISCRIMINATION STATEMENT
Title VI of the 1964 Civil Rights Act provides that no person in the United States shall, on the grounds of race, color, or national origin be excluded from participation in, be denied benefits of or be otherwise subjected to discrimination under any program or activity receiving federal financial assistance. The Raleigh-Durham Airport Authority is committed and fully complies with Title VI of the Civil Rights Act of 1964, and related statutes and regulations, in all programs and activities.
MAKING A TITLE VI COMPLAINT
Any person who believes that they have been excluded, denied benefits, or been subjected to discrimination may file a written complaint within 180 days following the date of the alleged discriminatory occurrence. To file a complaint, send or deliver the following information to the Title VI Coordinator:
- Your name and contact information including address, e-mail, and phone number(s).
- Detailed information regarding including date, time, location, and a clear description of the issue.
- Remedy you are requesting.
- Contact and case information if another government agency or court is involved.
Thiané Carter, Title VI Coordinator
Raleigh-Durham Airport Authority
P.O. Box 80001
RDU Airport, NC 27623
E-mail to: thiane.carter@rdu.com
Telephone: 919-840-7700
AMERICANS WITH DISABILITIES ACT:
NON-DISCRIMINATION AND ACCESSIBILITY STATEMENT
The Raleigh-Durham Airport Authority (Authority) is committed to compliance with the requirements of the Americans with Disabilities Act (ADA), as amended and with the requirements of the Rehabilitation Act (Rehab Act), which are intended to assure that persons with disabilities are afforded equal opportunity and accessibility in employment, facilities, services, and programs offered at the Raleigh-Durham International Airport.
ADA CONTACT INFORMATION
For any complaint regarding disability discrimination or a denial of access to any airport facility, service or program based on disability, please contact the Authority’s ADA Coordinator:
Susan Capps, ADA Coordinator
Raleigh-Durham Airport Authority
P.O. Box 80001
RDU Airport, NC 27623
Email: susan.capps@rdu.com
Telephone: 919-840-7700
ADA GRIEVANCE PROCESS
The purpose of this ADA grievance process is the prompt resolution of any problems, complaints, or conflicts related to the Authority’s ADA compliance. If you believe that you have been discriminated against on the basis of a disability or denied access to an airport facility, service, or program due to a disability, within 60 days following the incident, please contact the ADA Coordinator and/or follow the Grievance Process which may be accessed by clicking the link below.
ADA Grievance Process (English)
ADA Grievance Process (Spanish)
It is the Authority’s policy to encourage an informal resolution of all complaints and grievances. The filing of a grievance does not prevent an individual from filing a complaint with the U.S. Department of Justice, ADA Enforcement Division or with the Federal Aviation Administration, Office of Civil Rights.