Computer Outage Terminal 2

Final Update

Tuesday, January 10, 2017, 3:00 p.m.

RDU Airport: As of 2:30 p.m., the common use computer system in Terminal 2 is fully operational and customer check-in has returned to normal.

“Let me again apologize to our customers for any disruption to their flights today,” said Michael Landguth, President and CEO at Raleigh-Durham International Airport.

The problem was in the system Firmware or code. We expect all airport and airline operations to return to normal by the end of the night.

“Our Information Systems team worked hand-in-hand with RDU’s technical partners to diagnose the issue and solve the problem. I would like to thank our entire IS team for their hard work to get our customers flying again as quickly as possible,” continued Landguth.

To be clear, there was no external influence related to this issue. There was no cyber-security breach of any kind. This was an internal, hardware problem that was identified and corrected by our IS team and their technology partners. We will continue to evaluate the system integrity and make any necessary improvements to ensure this type of failure does not happen again.

Flight statistics related to the computer outage:

• 12 percent of our flights were cancelled until 2:45 p.m. today (T2 only).

• There may be more cancellations this evening.

• Airlines that cancelled some flights include Delta Air Lines, American, and United.

If you are traveling tonight, check with your airline directly regarding your flight status.

Update #2

Tuesday, January 10, 2017, 12:15 p.m.

RDU Airport, NC: The information systems team at RDU continue to troubleshoot and work to solve the computer issue in Terminal 2.

The following airlines have announced some cancellations:  United Airlines, American Airlines and Delta Air Lines.

Other airlines could also be affected as the afternoon progresses.

If you are scheduled to travel today, please check with your airline for current and accurate flight status.

Additionally, if your flight is operating, airlines strongly suggest that you check-in online or from your mobile device and bring your boarding pass with you to the airport (or be able to display your boarding pass on your mobile device). Ticketing procedures could also take more time than usual. Please plan accordingly.

Update #1

Tuesday, January 10, 2017, 10:15 a.m.

RDU Airport, NC:  There is an RDU computer hardware system issue affecting the airlines’ ability to check-in customers in Terminal 2 at Raleigh-Durham International Airport. We have been working on-site to resolve the issue with our vendor since the problem was identified around 5 a.m. Our information systems team is working diligently to resolve the problem as quickly as possible.

Delta, American, United, JetBlue, Air Canada, and Alaska Airlines could experience significant flight delays or cancellations today. We are working with our airline partners to communicate with travelers as the situation progresses. If you are traveling today, check with your airline regarding your flight status.

There are no issues in Terminal 1 where Southwest Airlines operates. We expect Southwest Airlines to operate a full schedule today without disruption related to this computer issue.

We will update this page frequently throughout the day and as new information becomes available. We are uncertain when the issue will be resolved.