Photo of a customer being assisted being helpedRDU Thanks To You

Each time you travel through Raleigh-Durham International Airport, we expect that you’ll receive the highest levels of customer service from every airport employee.

To encourage outstanding service, we routinely recognize those who go above and beyond in assisting our customers at RDU.

Those nominated receive:

  • Recognition from their supervisor with a copy of your nomination form
  • Airport-branded items
  • Opportunities to receive gift cards

In addition, nominated employees are publically recognized in front of their peers at quarterly “Thanks to You” events in the terminal.

Do you have a story of how an employee at RDU helped you have an outstanding travel experience? Nominate an airport employee for outstanding customer service.

We also invite you to share your comments and suggestions through our Customer Feedback system.