Travelers With Disabilities
RDU provides the following services and accessibility options. A list of helpful Travel Tips is offered below.

Access to Parking
Universally accessible parking spaces are available in all RDU parking garages and Park & Ride lots. All shuttles serving the Park & Ride lots are lift-equipped. Wheelchair service is available from your airline.

Ground Transportation
All courtesy shuttles serving the Park & Ride lots are lift-equipped. RDU Airport Taxi Service has a lift-equipped van available in their fleet. To schedule, please call (919) 840-7277 to assure availability.

Elevators
All areas of the airport, including ticketing, baggage claim and security checkpoints, can be accessed by elevators.

Restrooms
All public restrooms are handicap accessible.

TDD
TDD public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminals. Each unit is marked with the international symbol for TDD. Visitor services staff can help you locate a TDD unit.TDD machines are also available at the information desk in both terminals.

Wheelchairs
Airlines provide wheelchairs for their customers. Wheelchair service can be requested from the airline in advance or at the ticket counter when you check in.

Service Animals
Designated Service Animal Relief Areas (SARAs) are located at terminals 1 and 2. RDU customers with pets are free to access these designated animal relief areas

• Terminal 1: Curbside, between Baggage Claim 3 and the taxi staging area.
• Terminal 2: Curbside, lower level-baggage claim, just north of the taxi staging area

Medicines
All medicines must be properly labeled (professionally printed label identifying the medication or a manufacturer’s name or pharmaceutical label). Travelers are permitted to bring the following diabetes-related supplies and equipment through the checkpoint once they have been screened:

• insulin and insulin loaded dispensing products (vials or box of individual vials, jet injectors, pens, infusers, and preloaded syringes)
• unlimited number of unused syringes when accompanied by insulin
• lancets, blood glucose meters, blood glucose meter test strips, insulin pumps, and insulin pump supplies.

TTY Services
TTY Services are located in:

• Terminal 2 Concourse - C24, C1
• Terminal 2 Ticketing - By entrance near escalator
• Terminal 2 Baggage Claim - By Information desk and international baggage claim
• Terminal 1 Baggage Claim - Near information desk and at the northern end (by Southwest Airlines)
• Terminal 1 Concourse - A9, A12, A19, A23
• Terminal 1 Ticketing - across from the Northwest ticket counters

Travel Tips

• If you require assistance at the airport, contact your airline or travel agent to make arrangements.
• If you would like a companion or assistant to accompany you through the security checkpoint to reach your gate, speak with your airline representative about obtaining a gate pass for your companion before proceeding to the security checkpoint.
• The limit of one carry-on and one personal item (purse, briefcase or computer case) does not apply to medical supplies, equipment, mobility aids and/or assistive devices.
• Make sure all your carry-on items, equipment, devices, etc., have an identification tag attached.
• Mobility aids and assistive devices permitted through the security checkpoint include: wheelchairs, scooters, canes, walkers, crutches, prosthetic devices, body braces, augmentation and communication devices (e.g. Braille note takers, slate and stylus), service dogs and diabetes-related equipment and supplies.
• Don’t hesitate to ask a screener for assistance with your mobility aid and carry-on items as you proceed through the security checkpoint.
• If you have a hearing disability and the screening process is unclear to you, ask the screener to write the information down or look directly at you and repeat the information slowly.
• If you have a visual disability, ask the screener to verbally communicate to you throughout each step of the screening process
• Crutches, canes and walkers will need to go through the X-ray machine.
• The screener will perform a hand inspection of your equipment if it cannot fit through the X-ray machine.
• Once devices have been screened, screeners should hand back your device to you in such a manner that helps you proceed without difficulty.
• It is recommended that persons using a dog for assistance carry appropriate identification. Identification may include:
  • cards or documentation
  • presence of a harness or markings on the harness
  • tags or other credible assurance of the passenger using the dog for assistance
• Advise the screener how you and your dog can go through the metal detector as a team (i.e. whether walking together or with the dog walking in front of or behind you) while you continually maintain control of the dog with the leash and/or harness.
• Notify the screener if you have any implanted medical devices such as an artificial hip or knee, bone shafts, cranial plates, shrapnel, staples, pins or metal ports that may set off the alarm on the metal detector.

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