RDU Privacy Statement

The Raleigh-Durham Airport Authority is committed to protecting online users’ privacy. We believe that protection of personal privacy on the Internet is our responsibility, to assure user confidence, increase participation in online activities and support effective delivery of services.

Overview
We intend to give you as much control as possible over your personal information. The purpose of this statement is to clearly inform you about the types of information we gather when you visit rdu.com, how we may use that information, whether we disclose it to anyone and the choices you have regarding our use of, and your ability to correct, the information. The following is the privacy policy for this site, for which all pages begin with rdu.com.

If you send us an electronic mail message with a question or comment that contains personally identifying information, or fill out a form that e-mails us this information, we will only use the personally identifiable information to respond to your request and analyze trends and will not disclose it to any third party unless required to by applicable law. We may redirect your message to another department or person who is in a better position to answer your question, but not to an outside party.

We collect some information that is used for analysis and statistical purposes to help us manage the Raleigh-Durham International Airport web site.

Statistical Information
We automatically collect electronically generated information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information about each user session from our user logs, and refer to it in summary form for statistical purposes.

Using Interactive Forms
This information may include such things as name, address, telephone number, and other personal and business data, depending on the particular service you use. We collect only data necessary to provide the service that you are requesting.

Control of Personal Information
At any time while accessing our site, any user, while online, may decline participation in any activity that asks for information (i.e. survey or e-mail). Your choice not to participate will in no way affect your ability to use any other feature on our site. In online applications that ask for personal information, you also are provided the option of canceling or “clearing all fields” of information and terminating the application. You also are provided an automatic way to “unsubscribe” to any newsletters, notices, schedules, etc., sent to you automatically by e-mail in our various contact services.

Cookies
We do not use “persistent” cookies to collect permanent information. We may use “persistent” cookies (which would reside on the user’s computer) to increase ease of use. Such a cookie might contain the user’s ID number, thereby relieving the user of having to always enter their personal data. Under this circumstance we will only use a “persistent” cookie when you give your permission.

We do use “non-persistent” cookies in applications (such as the Customer Feedback form) that keep track of a user’s online session and make it possible for you to complete a form or use a function, but this cookie disappears when you finish filling out an application, or searching a database.

This site uses Google Analytics features based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). By using this site it is understood that the user gives consent to, the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie feature from Google. If you wish you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

The Authority and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Authority’s website. The Authority will use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to guide the Authority on how to best serve our customers.

Disclosure to Third Parties
As a governmental agency, we are governed by public records laws. Any information that we receive through use of our site is subject to the same provisions as information provided on paper. Otherwise, we do not share personal identifying information with any third party without your permission. We disclose only in aggregate form our statistical analyses or demographics of users to third parties. This information is not reported or used in any manner that would reveal personally identifiable information, and will not be released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings.