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RDU Update Monthly

The Official Newsletter of the Raleigh-Durham Airport Authority

Photo with nighttime view of the front of Terminal 2 at RDU

May 2013

Photo of construction at Terminal 1

More Than Halfway There: An Update on Terminal 1

By this time next year, passengers traveling on Southwest Airlines or Air Tran Airways will be flying into and out of a new Terminal 1. Today, work on the project is more than 70 percent complete. Construction of the roadway canopy system is viewable to anyone driving by, but what’s happening inside the building? Check out this update and preview of what’s to come. Continue Reading.

Photo of a TSA agent receiving a service award

Two Stories, One Commitment: Unparalleled Customer Service

Every day, employees at Raleigh-Durham International Airport strive to go above and beyond to provide unparalleled customer service. In the first few months of 2013, our customers told us of more than 200 instances where airport employees went out of their way to provide excellent service. And, of those, two stood out far above the rest. Continue Reading.

In This Issue

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Photo of a person shopping at Taxco Silver
Reward Yourself.

Taxco Sterling
(Terminal 2,
Concourse Entrance)
High quality sterling silver jewelry at a price that will make you smile.

Photo of a Frontier plane at RDU

From Flurry To Fruition, New Routes Are In Place

We began 2013 with a flurry of new flight announcements. Today, all of those are in place. Here’s a recap of the new flights you can find at RDU today. Continue Reading.

Photo of a recent media tour for Terminal 1

Waxing Nostalgic About Terminal 1

Marketing Communications Director shares her memories about Terminal 1, once known as the Big Blue Box. As work continues on the building, she reflects on the region’s interest in the terminal. Continue Reading.

Airport Director Mike Landguth speaks to RDU volunteers in September 2012.

Volunteers Expand Our Customer Service Reach

At RDU, we strive to personally touch as many people as possible. But, with more than 24,000 people flying through the airport each day, it doesn’t always happen. However, a special cadre of individuals helps us greatly expand our customer service reach throughout the terminals. They are our volunteers. Continue Reading.

Photo from the Special Olympics plane pull at RDU

Pulling for the Community

Hundreds of people converged on an RDU Cargo apron in April to support the Special Olympics of North Carolina. The annual plane pull event raised thousands for the organization. It’s just one way RDU pulls for our community. Continue Reading.

Photo of Airport Director Mike Landguth

Mike’s Visit To UNC-TV: T1, Music and Cookie Monster

Mitchell Lewis, host of UNC-TV’s N.C. Now recently invited Airport Director Mike Landguth to join him on set for an extended interview. Catch up on what Mike and Mitchell discussed and what part Cookie Monster played during the visit. Continue Reading.

Airport Statistics

Statistics are from March 2013, the latest month available. View the complete report.

March 2013
March 2012
Year To Date
Departing Passengers
Arriving Passengers
Load Factor

Raleigh-Durham Airport Authority Board

John T. "Tommy" Hunt
Chairman, Durham County

John Kane
Wake County

Geoff Elting
Vice Chairman, City of Raleigh

Robert D. Teer, Jr.
City of Durham

Farad Ali
Secretary, City of Durham

Clay Wheeler
Durham County

Dickie Thompson
Treasurer, City of Raleigh

Terry Yeargan
Wake County