On your next trip to the airport, keep an eye out for employees providing exceptional customer service and tell us about the experience.
This summer, RDU kicked-off a special customer service campaign called “SOAR into Service,” which looks for exceptional customer service providers and makes them eligible to win prizes.
SOAR is an acronym that reminds all employees to Smile, Offer Assistance and Repeat those behaviors each time they interact with customers traveling through RDU. |
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Sam Willhite of the Paradies Shops
is excited about SOARing at RDU
this summer. |
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“The Authority has focused on customer service for many years, but this is the first time we've implemented a program airport-wide that includes all of the companies who do business at RDU, from the airlines to the TSA to our shops and restaurants,” said Trish Harelston, customer service manager for the Authority. “We're excited about the synergies we're seeing when we all work together in the best interests of the passengers.”
What should you do if you see a SOARing employee? Take a moment to visit our customer service feedback page on our Web site at http://www.rduaa.com/feedback/index.php.
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